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Inmate Telephones
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Effective Saturday, May 29, 2021, inmate visitations at all Fresno County Jail facilities are allowed. For more information on modified visitation procedures, click here.

California Penal Code §851.5 establishes the right of an arrested person to make at least three free local telephone calls upon being booked: one call to an attorney, one to a bail bond agent, and one to a relative or other personal contact. In addition to any telephone access provided by the arresting agency, the intake holding areas of the Jail are equipped with phones providing free local calls. Long distance calls may be made “collect.”

After completing the booking process, inmates remaining in custody will be assigned to a housing unit. Depending on the type of housing unit to which the inmate is assigned, telephones will be available either in common areas (“dayrooms”) or inside their cell. Under normal conditions, inmates have access to phones between the hours of 8:00 am – 9:45 pm. Telephones may not be available during certain periods, such as searches, emergencies, temporary lockdowns, etc. Telephone access may also be restricted for disciplinary reasons against an individual inmate or an entire housing unit.

Inmate telephone service is provided through Global Tel Link (GTL) / ViaPath.  All outgoing calls are collect or prepaid collect calls, except for calls to designated organizations, which are free of charge. All calls are subject to recording and monitoring.  Create an account or sign in to an existing account by visiting:  https://web.connectnetwork.com/welcome-gtl/?utm_source=gtl.net%20Header%20Deposit%20Button&utm_medium=Web&utm_campaign=Deposit%20Funds%20Now%20to%20Choice%20Page 

Many cell phone providers are unable to accept collect billing. Check with your service provider. If your provider doesn’t accept collect billing, a prepaid account will need to be established to offset this restriction and ensure future calling.  GTL / ViaPath offers prepaid collect services described in the following brochures: 

AdvancePay Brochure (English) Brochure (pdf)
AdvancePay Brochure (Español) Brochure (pdf)
AdvancePay Brochure (Hmong) Brochure (pdf)
AdvancePay Brochure (Lao) Brochure (pdf)
AdvancePay Brochure (Punjabi) Brochure (pdf)
AdvancePay Brochure (Vietnamese) Brochure(pdf)

The following scenarios are automatically detected by the inmate telephone system, and may result in your call being terminated. By following these helpful hints, you can help to keep your call from being disconnected:

  • Do not attempt to dial three-way
  • Do not place a caller on hold
  • Do not use call waiting features
  • Do not press numbers on the keypad
  • Avoid long pauses in your conversation

Effective April 5, 2021, Global Tel Link (GTL) / ViaPath is the provider for inmate phone services.  Money can be added to an account by visiting https://web.connectnetwork.com/ or calling 1-800-483-8314.  The GTL / ViaPath inmate information number is (559) 475-9491.  You may also follow GTL / ViaPath on Facebook at https://www.facebook.com/GTLGlobalTelLink

You should not place any money with Legacy Inmate Communications, as it is no longer a telephone provider for Fresno County Jail inmates.  For customer service issues regarding inmate telephone services, please contact Legacy at (888) 729-4326 or online at www.legacyinmate.com.

Inmates cannot receive incoming phone calls. However, inmates can receive messages by calling the inmate information line and follow the prompts.  The number to dial is (559) 400-7521.  You will be prompted to enter an eight digit PIN.  You must first enter the number '0', followed by the inmate's seven digit JID #.  There will be a $1.00 charge for a 30 second message. 

In the event of an emergency, call the Watch Commander at (559) 600-8440 or contact the facility where the inmate is housed and ask to speak with a sergeant. He or she will determine if notification to the inmate is appropriate.

Inmate Voicemail System                                                    Brochure (pdf)

If you are receiving unwanted calls or attempted calls from inmates, you may contact Jail Services at (559) 600-8535 between the hours of 8:00 am – 3:30 pm, Monday – Friday, and request that a block be placed on your phone number.  You may be requested to bring the telephone bill and personal identification to the Jail for verification purposes.

Jail Questions

How do I get information about someone who was arrested?

To see if someone is in custody, check the Inmate Information Center, or you may call (559) 475-9491.

Can I order packaged goods online for an inmate?

Yes -- MyCarePack.com gives you the opportunity to show friends and loved ones you're thinking of them while they're incarcerated.