All inmates have the right to submit a grievance in regard to almost any aspect of their confinement in the Jail system. This means that if inmates feel they are not being treated properly, or if they feel a condition exists that presents a health hazard, they can voice their complaint and receive a response from a supervisor. Issues that can be addressed through the grievance process include, but are not limited to: medical care, classification actions, program participation, telephone use, mail distribution, visitation procedures, officer conduct, food, clothing and bedding. Disciplinary action can also be grieved. The Sheriff’s grievance process ensures that problems or concerns confronting inmates will be addressed by Jail staff in an appropriate manner.
To file a grievance, inmates are provided with Inmate Grievance forms within their housing areas. Grievances are forwarded to the appropriate Lieutenant or Manager/Supervisor for investigation. Grievances must be processed within a reasonable amount of time, usually within 14 days, although most responses occur sooner. After consideration by the supervisor, the inmate receives a written response to the grievance. Based upon the findings of the investigation, the investigating staff member will make a recommendation to either sustain or not sustain the grievance, with an explanation or remedy indicated. If the response fails to resolve the issue to the inmate’s satisfaction, the inmate may submit an Appeal and the Bureau Commander will render a final decision regarding the grievance. Each grievance, including its disposition, is logged in Jail records for future reference.