Inmate Services

All detention facilities are no-hostage facilities. Employees will not bargain for the release of hostages.

Inmate Phone System

The Fresno County Sheriff's Office uses an Inmate Phone System provided by Legacy Inmate Communications. Information about how to use the phone system can be found below.

Legacy Inmate Communications
www.legacyinmate.com
1-888-PAY-4-FAM

Legacy Inmate Communications proudly offers the Friends and Family Prepaid Collect Service allowing incarcerated individuals to remain in constant contact with loved ones during trying times. The program proactively targets inmates and their families to provide a solution to their growing need for effective call processing and reliable customer service.

Don't miss out on another birthday, holiday, or other life-changing event. Legacy helps you stay in touch with the ones you love the most -- when it counts the most.

 

The Benefits of Prepaid:

  • Friends and Family is affordable for everyone.
  • No additional rates | taxes | or surcharges.
  • 24 hour account setup.
  • Day | night | holiday | weekend call charges are always the same as those predetermined by the facility.
  • All deductions are in made in real time fashion so tracking account balances remain easy.
  • When an account balance is running low, you will receive a courtesy call from a Friends and Family representative as a reminder to review your account.

 

Questions

  • Friends and Family accounts may be established with just a minimum payment amount of $15.00 Major credit card and bank card payments will be processed immediately with calling usually beginning within the same hour.
  • Check, money order, Western Union, MoneyGram, and PayPal payments may take a little longer to process.
  • Generally, upon receipt of your valid payment, representatives will process your information and establish the account as soon as possible.
  • Once an account has been established, inmate funds may be recharged by calling Legacy, or logging on to the Friends and Family Prepaid Website.
  • A possible one-time setup fee may apply.

Contact Legacy Inmate Communications today for information on their Friends and Family Prepaid Collect Service. Customer support representatives are standing by to answer any questions or concerns you might have regarding your account and payment options.

Contact Information

General Hours of Operation
Monday – Friday: 24 hours
Saturday and Sunday: 24 hours
Holidays 24 hours
Toll Free 1-888-PAY-4-FAM (1-888-729-4326)
FAX 1-800-700-1116
World Wide Web www.legacyinmate.com
Mailing Address Friends and Family Prepaid Collect Service
10833 Valley View Street – Suite 150
Cypress, CA 90630

Attention: Read this first

The following scenarios are automatically detected by the inmate telephone system, and may result in your call being terminated.

By following these helpful hits, you can help to keep your call from being disconnected.

PLEASE DO NOT:

  • Place inmate caller on hold.
  • Attempt to dial a three-way conversation.
  • Press numbers on your telephone keypad.
  • Pause or extend long periods of silence in conversation.
  • Use call waiting. Many local telephone service plans include call waiting, please refrain from using this feature.
Brochure (English) Inside (jpg) Outside (jpg) Full Brochure 8 MB (pdf)
Brochure (Espanol) Inside (jpg) Outside (jpg) Full Brochure 8 MB (pdf)

Inmate Info Search

 

MyCarePack.com gives you the opportunity to show friends and loved ones you're thinking of them while they're incarcerated.

How Do I Send or Provide Money to an Inmate?

Deposits to inmate trust (commissary) and telephone accounts can be made in the following ways:

  1. At the Kiosks located in the Jail Lobbies
    • Cash, Visa and MasterCard credit/debit cards accepted

  2. Online at: www.touchpaydirect.com
    • Visa and MasterCard credit/debit cards accepted

  3. Toll-free phone: 1-866-232-1899  
    • Visa and MasterCard credit/debit  cards accepted
    • Facility Locator # 293721 and Booking # required for trust deposits

There is a fee to use these services. The charge will appear on your credit card/checking statement as INMATE PAYMENT.

Please contact TouchPay’s customer support team toll free with any questions at:

1-866-204-1603.

 

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