Inmate Services

All detention facilities are no-hostage facilities. Employees will not bargain for the release of hostages.

Inmate Services

Visitor Dress Code

Visitor dress rules apply equally to male and female visitors.

Visitors shall remain fully clothed when visiting. Appropriate attire includes undergarments; a dress or blouse/shirt with skirt/pants or shorts; and shoes or sandals.

Visitors shall adhere to the following dress standards:

  • Shoes or sandals shall be worn at all times. Shower shoes and bedroom slippers will not be allowed.
  • Buttons, snaps, and zippers shall remain fastened.
  • Undergarments shall be worn beneath translucent clothing, under all circumstances.
  • All shorts, skirts, and dresses, including slits in the garment, shall not expose more than three (3) inches above the knee when standing. This applies to all visitors regardless of age.

Prohibited attire includes clothing that:

  • Exposes the breast/chest area, genitals or buttocks. Anyone wearing clothing considered to be too revealing will not be allowed to visit. This includes swimsuits, tank tops, halter tops, strapless or "spaghetti" strap tops, loose or oversized sleeveless tops, and low necklines.
  • By design, or by the manner in which it is worn, allows the anatomical detail of body parts to be clearly viewed (e.g., Spandex, Lycra, clothes with holes in inappropriate places, or excessively tight clothing).
  • Are sheer or transparent (including see-through lace and mesh materials).
  • Exposes the midriff area.
  • Attire or accessories displaying obscene/offensive language, drawings, or objects.
  • Promotes violence, hate, drug use, sex acts or gangs. Includes any attire or accessories displaying any type of gang insignia, gang artwork, or any affiliation with gangs.
  • Any other clothing, garment, or accessory that when compared to the expressly specified standards above would warrant disapproval.

Inmate Mail

Mail may be sent to offenders incarcerated in the detention facility by writing to:

(Inmate's Name)
(Inmate's booking No. and JID No.)
P.O. Box 872
Fresno, CA 93712

All correspondence must include the inmate's booking and jail identification (JID) numbers on the envelope.

Inmates may NOT receive the following types of materials:

  • Stamps, stickers and stationery items (i.e., envelopes)
  • Cards that are excessively large, thick, embossed or contain sound-making devices
  • Pornographic or sexually explicit materials
  • Food
  • Magazines, newspapers and books
  • Polariod photographs (unless the backing has been removed)
  • Magazines, newspapers and softbound books must be mailed directly from the publisher. Hardbound books are not permitted.

Incoming Mail for Inmates

  1. Incoming mail must include the inmate's booking and Jail Identification (JID) numbers. These numbers MUST be included on the front of all envelopes or your mail will be returned. Insure that all letters sent are addressed to the inmate's name as it appears on their wristband.
  2. Mail will be picked up from the Post Office, opened, searched and delivered as soon as possible. However, mail is not available for pick up or processing on weekends or holidays and there may be some delay in receiving mail due to the necessary time to process it properly.
  3. All personal letters will be opened and inspected for contraband. If any item of contraband is enclosed in the envelope, the entire envelope and its contents will be returned to the sender. If the contraband is illegal or suspected illegal in nature, it will be booked for destruction or as evidence for use in criminal prosecution. Confidential mail will be opened and inspected for contraband only in the inmate's presence. Confidential mail shall not be read for content, but may be scanned to insure that it does, in fact, constitute privileged mail.
  4. Any mail (including magazines, books and articles) which have the following characteristics will be considered contraband and the entire envelope and its contents will be returned to the sender:
    • Contains postage stamps, stickers, stationery or envelopes.
    • Contains tissue, blotter, or construction paper.
    • Contains loose pages torn from novels, word-find and puzzle books.
    • Has had a foreign substance applied to the envelope or letter (e.g., lipstick, perfume, cologne, powder, etc.).
    • Obscene photos, publications, or writings, and mail containing information concerning where, how, or from whom such matter may be obtained, and nude photographs of friends, relatives or acquaintances. Sex-based publications that depict frontal nudity or penetration are prohibited (e.g., Playboy, Playgirl, Penthouse, Hustler, etc.).
    • Any matter of character tending to incite murder, arson, riot, violent racism, or any other form of violence.
    • Any matter concerning gambling or a lottery.
    • Threatens blackmail and/or extortion.
    • Concerns the sending or contraband in our out of any facility.
    • Depicts, encourages or describes methods of escape from correctional facilities.
    • Information which would present a clear and present danger of violence and/or physical harm to persons in or outside of the facility.
    • Concerns plots or plans to disrupt the order of the facility and/or to breach the security of the facility.
    • Concerns plans for activities in violation of the law, or of rules and regulations or procedures of the facility.
    • Contains coded messages which are not reasonably understood by the reader.
    • Depicts or describes procedures for the construction or use of weapons, ammunition, bombs, or incendiary devices.
    • Depicts or describes procedures for the brewing or alcoholic beverages, or the manufacture of drugs.
  5. The only acceptable mail items are as follows:
    • Magazines, newspapers and paperback books if mailed directly from the publisher. No hardbound books will be accepted. Be sure to provide the inmate's booking and JID numbers to the publisher. If a publication contains an article considered to be objectionable and/or a threat to facility security, the publication will not be delivered and will either be returned to the publisher or placed into your property.
    • Postcards.
    • Greeting cards. These cannot be excessively large, thick, embossed (having a raised surface) or contain sound making devices.
    • Newspapers clippings and/or articles in reasonable amounts.
    • Photographs. Only small photographs which do not have a backing capable of concealing contraband. Photographs cannot exceed 4" x 6" in size. Polaroids will not be accepted unless the backing has been removed.
    • US Postal Money Orders are no longer accepted.  All US Postal Money Orders received via mail will be returned to sender.

Inmate Phone System

The Fresno County Sheriff's Office uses an Inmate Phone System provided by Legacy Inmate Communications. Information about how to use the phone system can be found below.

Legacy Inmate Communications
www.legacyinmate.com
1-888-PAY-4-FAM

Legacy Inmate Communications proudly offers the Friends and Family Prepaid Collect Service allowing incarcerated individuals to remain in constant contact with loved ones during trying times. The program proactively targets inmates and their families to provide a solution to their growing need for effective call processing and reliable customer service.

Don't miss out on another birthday, holiday, or other life-changing event. Legacy helps you stay in touch with the ones you love the most -- when it counts the most.

 

The Benefits of Prepaid:

  • Friends and Family is affordable for everyone.
  • No additional rates | taxes | or surcharges.
  • 24 hour account setup.
  • Day | night | holiday | weekend call charges are always the same as those predetermined by the facility.
  • All deductions are in made in real time fashion so tracking account balances remain easy.
  • When an account balance is running low, you will receive a courtesy call from a Friends and Family representative as a reminder to review your account.

 

Questions

  • Friends and Family accounts may be established with just a minimum payment amount of $15.00 Major credit card and bank card payments will be processed immediately with calling usually beginning within the same hour.
  • Check, money order, Western Union, MoneyGram, and PayPal payments may take a little longer to process.
  • Generally, upon receipt of your valid payment, representatives will process your information and establish the account as soon as possible.
  • Once an account has been established, inmate funds may be recharged by calling Legacy, or logging on to the Friends and Family Prepaid Website.
  • A possible one-time setup fee may apply.

Contact Legacy Inmate Communications today for information on their Friends and Family Prepaid Collect Service. Customer support representatives are standing by to answer any questions or concerns you might have regarding your account and payment options.

Contact Information

General Hours of Operation
Monday – Friday: 24 hours
Saturday and Sunday: 24 hours
Holidays 24 hours
Toll Free 1-888-PAY-4-FAM (1-888-729-4326)
FAX 1-800-700-1116
World Wide Web www.legacyinmate.com
Mailing Address Friends and Family Prepaid Collect Service
10833 Valley View Street – Suite 150
Cypress, CA 90630

Attention: Read this first

The following scenarios are automatically detected by the inmate telephone system, and may result in your call being terminated.

By following these helpful hits, you can help to keep your call from being disconnected.

PLEASE DO NOT:

  • Place inmate caller on hold.
  • Attempt to dial a three-way conversation.
  • Press numbers on your telephone keypad.
  • Pause or extend long periods of silence in conversation.
  • Use call waiting. Many local telephone service plans include call waiting, please refrain from using this feature.
Brochure (English) Inside (jpg) Outside (jpg) Full Brochure 8 MB (pdf)
Brochure (Espanol) Inside (jpg) Outside (jpg) Full Brochure 8 MB (pdf)

Offender (or Inmate) Information

You may call 1-888-373-7011 for information about an inmate. Information provided at this number includes:

  • Whether or not an offender is currently in custody
  • Current charges
  • Bail amounts
  • Release dates

Information NOT PROVIDED: when an inmate will be transported to prison or another facility.

Note: The Jail chaplains do not provide inmate information. Their duties are limited to providing inmate's with pastoral care and spiritual support.

Health Services for Inmates

Any questions, issues, or concerns regarding inmate medical or psychiatric services should be directed to Fresno County Public Health at (559) 600-9360.

All offenders have the right to necessary medical, dental and mental health services, including:

Medical and Dental

Twenty-four hours per day, medical professionals provide services to all offenders incarcerated in the detention facilities. Additional services provided include:

  • Dental
  • HIV/AIDS
  • STD
  • TB
  • Hepatitis testing and treatment

Mental Health

The Jail Psychiatric Services provides crisis intervention services 24-hours per day and in-custody treatment for mentally ill offenders. The program is staffed by mental health clinicians and available to all incarcerated offenders.

What do I do if my family member has a brain disorder and has been arrested?

Volunteers

Community volunteers are critical to providing effective programs and services. The Detention Programs volunteers are the most respected service providers in the jail system. Inmates and staff recognize that volunteers are committed to helping sincere and motivated inmates improve their lives and support them becoming contributing members of the community. If you are interested in volunteering, please contact the Volunteer Services Coordinator at (559) 600-8424, or via email: This email address is being protected from spambots. You need JavaScript enabled to view it. .

Academic and Life Skills

The Delma Graves Adult school is administered by Fresno County Office of Education and offers Literacy, Adult Basic Education/General Education Development (ABE/GED), English as a Second Language (ESL), and Personal Skills Development (Life Skills) education. 

The Life Skills courses include:

  • Cognitive Thinking
  • Work Attitude and Behavior
  • Relationships
  • Seeking Employment
  • Money Management
  • Interpersonal Skills

Academic education is offered to both sentenced and pre-sentenced inmates.

Other programs and services offered to male and female sentenced and pre-sentenced inmates include:

  • Religious Programs
  • Chaplaincy Services
  • Law and Recreational Reading Library Services
  • Alcoholics and Narcotics Anonymous Meeting and Resources
  • Community Resources and Services Information and Referral
  • Health/Wellness/Recreation Services
  • Child Support Responsibility Information and Referral
  • Marriages

Inmate Info Search

 

MyCarePack.com gives you the opportunity to show friends and loved ones you're thinking of them while they're incarcerated.

How Do I Send or Provide Money to an Inmate?

Deposits to inmate trust (commissary) and telephone accounts can be made in the following ways:

  1. At the Kiosks located in the Jail Lobbies
    • Cash, Visa and MasterCard credit/debit cards accepted

  2. Online at: www.touchpaydirect.com
    • Visa and MasterCard credit/debit cards accepted

  3. Toll-free phone: 1-866-232-1899  
    • Visa and MasterCard credit/debit  cards accepted
    • Facility Locator # 293721 and Booking # required for trust deposits

There is a fee to use these services. The charge will appear on your credit card/checking statement as INMATE PAYMENT.

Please contact TouchPay’s customer support team toll free with any questions at:

1-866-204-1603.

 

S5 Box

Scroll to Top